Schlumberger Job Vacancy Indonesia 2014

Oil Gas career Schlumberger

With a history and culture of science and innovation, we’re the world’s largest oilfield services company. Our people invent, design, engineer,
and apply technologies that help customers find and produce oil and gas more efficiently and safely—often in remote and challenging locations.

Founded in 1926, the company takes its name from Conrad and Marcel Schlumberger, brothers who transformed the energy industry with the revolutionary idea of using electrical measurements to map subsurface rock formations. We employ over 120,000 people and work in more than 85 countries. We leverage strong local experience and the diversity in thought, background, and knowledge that more than 140 nationalities bring.


IT Services Desk Analyst

Job Description
* A Service Desk Analyst is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware/software related problems and problems related to IP Telephony, Connectivity, Security, Servers, and Real time operations. The Service Desk Analyst is the initial point of contact for technical problems and performs troubleshooting tasks, problem diagnosis, problem resolution or problem escalation.


Previous Experience and Competencies :

- Accredited certification, diploma or degree in an IT related field
- MCDST, MCSA, MCSE, CCNA and/or A+ certifications would be an asset
- Broad knowledge of Microsoft operating systems and tools, office applications including email, and PC and laptop hardware including printers
- Experience in answering helpdesk calls and troubleshooting over the phone or using remote tools
- Experience with ITSM tools and processes
- Experience with a formal helpdesk ticketing system and related processes
- Basic experience in an IT service delivery support role
- Experience working in a large customer-focused environment a plus
- Experience with the IT Service Management (ITSM) competencies


Behavior :
- Fluent in English. Ability to communicate in regional languages is an
asset
- Exceptional Customer Service Skills
- Established Troubleshooting Skills
- Multi-task oriented
- Exceptional interpersonal skills with the ability to communicate effectively, both written and verbal
- Understanding of customer satisfaction principles and practices
- Experience working in a team-oriented, collaborative environment
- Ability to handle stress and work under pressure
- Self-motivated with the ability and self-discipline to work in a fast paced environment
- Ability to absorb and retain information quickly
- Ability to react well with changes
- Good organizational and time management skills
- Good analytical and problem solving skills

To apply, visit here : Oil Gas Job Schlumberger